Skip to main content

What is RAG? RAG Application Software Development Services

node.field_image.alt

Have you ever wondered how chatbots can answer complex questions accurately and align with the “brand personality”? The secret lies in RAG (Retrieval-Augmented Generation) technology. So, what is RAG? How does this technology work, and how can Aegona leverage RAG to benefit businesses in Vietnam and globally? Let’s explore this in the article.

What is RAG? 

How does it work? Retrieval-Augmented Generation (RAG) is a technique that enhances the performance of Large Language Models (LLMs) by integrating data from external sources. This process includes the following steps:

1. External data preparation

External data refers to information not included in the original LLM dataset. It is gathered from various sources through API connections to platforms, databases, or text documents. Once collected, the data is converted into numerical representations via language embedding models, creating a knowledge base that the LLM can retrieve at any time.

2. Retrieving relevant information

When a user inputs a query, it is converted into a vector format and matched against the knowledge base. For example, if the system needs to provide information on leave policies, it will search relevant documents and the employee's leave history. The relevance of the information is determined by vector calculations.

3. Enhancing LLM through prompting

Once relevant information is found, RAG integrates that data into the LLM as a prompt, enabling the LLM to generate a more accurate response. Natural language processing techniques are used to optimize communication between the data and the LLM, ensuring that responses are understandable and user-friendly.

4. Continuously updating external data

To keep the information accurate and relevant to market and business developments, external data needs to be regularly updated. This can be done through real-time or periodic data collection and backup settings.

What is RAG?

Benefits of applying RAG technology for optimized information retrieval

1. Enhancing user trust

RAG helps LLMs provide accurate information with clear source references. The results may include citations or links to original documents. This allows users to verify and explore further, reinforcing trust in the information provided.

2. Flexible and easily adjustable information retrieval

With RAG technology, companies like Aegona can upgrade mobile apps, websites, and software using AI chatbots more effectively. Moreover, these data sources can be updated and adjusted to match changes in business operations.

3. Data security and access control

RAG helps businesses manage access to various information levels more securely. The system can set responses according to different user roles, such as user, moderator, editor, or admin. This ensures data security according to each role's access requirements within the organization.

For Example: To help visualize the value and function of RAG technology, consider the following example. Imagine your company distributes beverages. You use an ERP system to track orders, customer requests, customer feedback, sales, customer information storage, and tracking of sales employees in the field. By applying RAG techniques to enhance the AI Chatbot's retrieval capabilities, you can gain the following benefits:

  • As a sales employee, you might ask: "Which products does [Customer Name] prefer?", "Which soft drinks are on promotion in September?", or "Which products need a sales push in September?"
  • As a sales manager, you could inquire: "Which sales employees performed best in September?", "Who in my sales team achieved their KPIs?", "What was the company’s sales for the previous month?", or "[Salesperson Name] is currently located where?"
  • As a customer service employee, you could ask: "What is [Customer Name]'s purchase history?" or "What is the compensation policy for [Damaged package affecting product quality]?"
  • As a marketing employee, you might ask: "What were the sales figures for product ABC during [time period]?", "Which product is the best seller?", or "Which product is experiencing a sudden surge in orders?"

Thus, by applying RAG technology to optimize GenAI for enterprise systems, you can have a talented assistant available 24/7 to provide accurate responses since this assistant is linked to enterprise data sources, enabling it to provide quick and precise information, helping reduce time-consuming manual tasks.

>> Read more: 

Benefits of applying RAG technology for optimized information retrieval

Aegona – custom software development company in Vietnam

Although Aegona focuses on offering custom software solutions and professional website design, we do not provide RAG services like creating and updating external data sources for LLM, training LLM responses, or setting retrieval prompts, developing GenAI, etc. However, we collaborate with reputable partners in this field to deliver modern, efficient, and performance-oriented software solutions.

If you are interested in custom software development services or wish to explore partnership opportunities, please contact us via Phone/Whatsapp: (+84) 914 518 869.

AEGONA LTD - IT SERVICE & SOFTWARE DEVELOPMENT
Email: [email protected]
Phone: Office: (+84) 28 7109 2939. Hotline: (+84) 91 451 8869 | (+84) 83 940 5469
WhatsApp: (+84) 91 451 8869 
Website: www.aegona.com, www.aegona.vn
Address: Orbital Building (QTSC Building 9), Quang Trung Software City, District 12, Ho Chi Minh city, Vietnam.

related post

Top 5 Mobile App Development Companies in Vietnam

Let’s take a look at the top 5 mobile app development companies in Vietnam and see what makes them stand out.

Top 10 Use cases of Retrieval-Augmented Generation (RAG) – P2

Let's explore five uses cases of RAG is applied, such as Energy, Science, Education, Construction, and Real Estate.

Top 10 Use Cases of Retrieval-Augmented Generation (RAG)  - P1

Let's explore five use cases of RAG is applied, such as finance, legal, healthcare, agriculture, and pharmaceuticals.

Top 4 Third-Party eCommerce Modules on Odoo's App Store You Need to Know

Sometimes you need specialized tools to handle the unique demands of your e-commerce operations. That’s where Odoo eCommerce modules come in handy!

AI Development Company In VietNam | Schedule A Free Consult Now!

Aegona is advancing its software development services, focusing on AI development using existing AI platforms like MyChatGPT. Read more!

Smart Delivery Vietnam 2024 | RECAP New Trends in Logistics

Smart Delivery Vietnam 2024 | RECAP New Trends in Logistics: cross-border e-commerce, reverse logistics, passive insulated shipping containers, and more!

Top 5 Free and Open Source WMS | Odoo, InvenTree, Flowspace, Zoho, OpenBoxes

Top 5 free and open source WMS that can help streamline your warehouse management: Odoo, InvenTree, Flowspace, Zoho Inventory, OpenBoxes. Read more!

Leading Umbraco CMS Development Company in Vietnam with Competitive Pricing

Among the numerous CMS platforms available, Umbraco stands out for its flexibility, scalability, and ease of use. When it comes to finding a reliable Umbraco CMS development company in Vietnam, Aegona is a top choice.

What is a CRM Ticket System? | How It Works and Benefits Explained

Optimize customer service with CRM ticket system! Discover how Aegona's advanced CRM solutions streamline ticket handling, enhance customer satisfaction, and boost business efficiency.

What are Instagram Reels? Everything You Need to Know to Get Started

Join Aegona as we explore everything about Instagram Reels, including privacy policies and the 8 most effective ways to earn income from Instagram in our upcoming article.

Sales Technology Trends 2024: Integrating AI into CRM software

Let's explore with Aegona this trend of Integrating AI into CRM software and how it can help your business save time and manpower.

Top 6 Best Android Programming Languages in 2024

Aegona - Discover the 6 Best Android Programming Languages Today: Java, Kotlin, Dart, Python, C++, and JavaScript. Which Will Be the Best Choice?

Swift vs. Objective- C vs. Java | Which is the best programming language for iOS development?

Are you looking to develop iOS applications for your business but unsure which technology to use? In this article, Aegona will recommend three programming languages for iOS apps development.

project management

For those lacking experience in software project management, overseeing and supervising a technology project can pose many risks.

Native Apps vs. Web Apps vs. Hybrid Apps: Pros, Cons, and Costs Explained

Aegona will help you resolve these concerns by providing a detailed comparison between Native Apps vs. Web Apps vs. Hybrid Apps such as Advantages, development costs and estimated completion times.

100% CUSTOMER SUPPORT

THERE'RE SEVERAL WAYS TO CONNECT WITH US

You can reach our customer service at 84-28-71092939 or [email protected] For additional assistance, we offers the following support channels Contact Us

contact us