Skip to main content

Microsoft CEO: The Presence of Generative AI Will Drive Public Service Reform

node.field_image.alt

Explore the transformation occurring in the field of public services with the strong emergence of Generative AI. From enhancing the efficiency of government officials' work to improving interactions between citizens and government agencies.

There is an explosion in the global use of 'Generative AI,' which is helping many nations improve public services and create a more efficient working environment for government agencies. Generative AI has begun to be widely deployed, resulting in significant improvements in citizens' experiences with public services in various areas, including administration, education, and healthcare.

Recently, VietNamNet had a conversation with Ms. Nguyen Quynh Tram, CEO of Microsoft Vietnam, to discuss the power of Generative AI in promoting social development, economic growth, and enhancing the quality of life.

Generative AI is currently acting as a powerful virtual assistant for humans. However, can this AI potentially replace government officials?

According to the CEO of Microsoft, the potential of Generative AI in the public sector is limitless, but that doesn't mean it will completely replace the roles of government officials. Instead, it will enhance their work efficiency and reduce costs. AI can help government officials save time in information retrieval, summarize meeting content, and simplify standard document drafting.

For example, the Singapore Government Technology Agency has used AI technology to efficiently complete daily tasks.

With AI support, government officials can dedicate more time to on-site research, interact with citizens, and engage in tasks that require assessment, creativity, and strategic thinking to make informed decisions and add value to their work.

General-Director-of-Microsoft-Vietnam-Nguyen-Quynh-Tram.

In improving citizens' experiences with public services, what does Generative AI bring?

According to the CEO of Microsoft, one of the clear benefits of using Generative AI in the public sector is improving interactions between citizens and government agencies. Specifically, Generative AI technology can integrate with intelligent translation tools, helping citizens better understand the public services provided by the government, especially in multilingual countries like those in Asia.

For example, in India, residents of the village of Biwan use the Jugalbandi chatbot on the WhatsApp platform to perform various tasks, from receiving pensions to accessing information about university scholarships. This chatbot can understand questions in multiple languages, retrieve information about relevant programs, and then translate that information into the local language. This helps citizens save time compared to searching for information on the web and navigating through many links.

Read more: Meta Confirms Use Of Data From Facebook For Training AI

Is Generative AI really improving the quality of public services?

According to the CEO of Microsoft, Generative AI is opening up the future for personalized healthcare and education services, putting humans at the center. AI can record conversations between doctors and patients to provide diagnoses and medication recommendations. In education, AI can assist teachers in organizing classes and preparing lesson plans efficiently. AI can also be a high-quality virtual tutor, helping students improve their learning efficiency.

For example, the CoolE Bot chatbot in Taiwan, built on Microsoft's technology, helps high school students confidently practice speaking English. This is a powerful example of how Generative AI can support education.

ai

 

Generative AI is expected to change our lives and how we access public services, especially in the Asian region. However, the development and deployment of this technology need to be carried out carefully, protecting privacy rights and ensuring accessibility for all citizens.

The future of Generative AI in Vietnam's public services is promising and will require careful consideration and learning from the successful experiences of other countries in the region to create an efficient working environment and a better service experience for the Vietnamese people.

Aegona Software Development Company - Your Perfect Software Development Partner

With many years of experience in the field and over 210 completed projects with 100% customer satisfaction, Aegona is confident that it will help you develop perfect software according to your agreed-upon needs. Business advantages will come to you if you seize the opportunity to enter the market quickly from now on.

aegona-it-services-and-software-development

 

Contact us today for a free consultation by our professional team!

Email: [email protected]

Hotline: +84 28 71092939   |  +84 933 848989

Website: www.aegona.com

Fanpage: Aegona Ltd

Address: Orbital Building (QTSC Building 9), Quang Trung Software City, District 12, Ho Chi Minh City, Viet Nam

Read more: 

- Improving Order Management Through Mobile App Development

- Custom Web Development Company For Partners In Singapore

Source: Vietnamnet

 

related post

5 Common Mistakes When Implementing Odoo And How to Avoid Them

Implementing Odoo ERP brings numerous benefits to business operations by optimizing processes and increasing efficiency. However, an incomplete implementation plan can lead to costly mistakes and delays.

With years of experience in custom app development, Aegona proudly partners with both local and international healthtech companies—from initial ideas to market launch.   >> Read more: ative Apps vs. Web Apps vs. Hybrid Apps: Pros, Cons, and Costs Explained   Aegona provides comprehensive solutions for startups in the health sector:   Market Analysis & Consulting: Identify your niche, target users, and the right features   Professional UX/UI Design: Ensure a friendly, modern, and scientific user experience

Among them, health app design is becoming a promising startup trend. Applications like Google Fit, Samsung Health, and Doctor Anywhere have attracted millions of users thanks to their comprehensive support, convenience, and personalized experiences. So why should businesses invest in health app design starting today? Let’s explore some standout benefits with AEGONA.

Top 5 Potential Benefits of the Inventree Inventory management Software

Optimizing inventory management processes is a key factor in helping businesses improve operational efficiency and minimize costs. Inventree inventory management software is an all-in-one solution trusted by many businesses. This software offers practical benefits, making inventory management easier and more efficient. Let’s explore the standout advantages of Inventree with AEGONA in the article below.

Smart Debt Collection Software

Debt management software is a modern solution that enables businesses to efficiently manage and process outstanding debts. Aegona pioneers in implementing, integrating, and customizing professional and effective debt management software. With features such as automated reminders, payment tracking, and detailed reporting, this software helps businesses enhance financial control and minimize bad debt risks.

AEGONA Collaborates with Stampede Malaysia – Implementing Volare® Debt Management Solution

In the rapidly evolving financial market, the adoption of technology to optimize financial management processes is crucial for businesses to maintain competitiveness. AEGONA has partnered with Stampede Malaysia to implement Volare®, a comprehensive financial management system designed to optimize debt collection and accounts receivable processes for businesses.

Integrating Shopee with Inventory Management Software – Boosting Sales Efficiency

In 2025, the e-commerce platform Shopee is increasing its service fees, posing significant challenges for sellers. How can businesses adapt and optimize their operations under these new conditions? Many shop owners are turning to Aegona’s inventory management software as an effective solution to streamline stock control, enhance operations, and automate sales processes.

DeepSeek AI: The AI Assistant & Applications for Business

Discover DeepSeek, the advanced AI assistant revolutionizing technology. Learn how DeepSeek can enhance productivity, automate tasks, and deliver intelligent solutions

Programming Trends 2025: Insights and Predictions

In the ever-evolving world of technology, programming trends play a critical role in shaping the future of innovation. As we bid farewell to 2024, it’s time to look back at the trends that defined the year and anticipate what’s ahead in 2025. Let’s explore the most popular programming trends of 2024 and the emerging trends that will dominate the tech landscape.

Staff Augmentation vs Outsourcing: What Works Best for Your Business Strategy?

Discover the differences between staff augmentation and project outsourcing. Learn which model best suits your business goals and IT needs.

Top 5 Open-Source Document Management Systems [Update 2025]

Looking for the best open-source and self-hosted document management software? Explore the top five open-source solutions that provide free document management.

How 6G Transforms Mobile App Development

6G empowers app developers and businesses to push boundaries like never before. Let’s explore how this next-generation network is transforming the app development landscape.

Top 5 Shopify Development Companies And Agencies In Vietnam

Discover the top 5 Shopify development companies in Vietnam offering custom app solutions, SEO-friendly designs, and multi-channel integrations to boost your online store's performance.

Odoo development companies in Vietnam

In this article, we will explore the top 5 Odoo development companies in Vietnam 2024, highlighting their expertise and contributions to various industries.

AEGONA | Company Trip 2024 at Mandala Mui Ne, Phan Thiet

Company Trip 2024 was an unforgettable experience for Aegona's team, filled with bonding, relaxation, and new memories.

What’s New In Odoo 18: A Quick Overview of New Features

With enhancements across sales, eCommerce, CRM, inventory, and more, Odoo 18 offers everything you need to streamline operations and drive growth.

100% CUSTOMER SUPPORT

THERE'RE SEVERAL WAYS TO CONNECT WITH US

You can reach our customer service at 84-28-71092939 or [email protected] For additional assistance, we offers the following support channels Contact Us

contact us